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Vensel Publications

Refund Policy

Our returns and refunds policy, including the 30-day window and how refunds are processed.

Last updated

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.